I provide coaching, training, advice and consultancy in practices and techniques designed to help you deliver more value to your customers. You can benefit from sound advice and practical strategies that will help you reach your desired business goals.
My focus is on using service management techniques originally developed for large organisations and applying them to solopreneurs, lifestyle business and other small businesses. Service management is the implementation and management of consistent, quality processes and procedures aligned with business goals to deliver value to your customers by providing them with better products and services.
SoloITSM can help you implement consistent processes aligned to your desired business outcomes and make the day to day operation of your business more efficient.
I can assist you in all areas of your business. Get in touch with me to find out more about my relationship focused approach to coaching, training, business process development and improvement and to learn more about how I can help you with other service management topics.